Terms of Service
Last updated: November 11, 2026
These Terms of Service ("Terms") govern your use of the mobile games and this website provided by Alienegg Mobile LLC ("Alienegg Mobile," "we," "us," or "our") (together, the "Services"). By downloading, installing, or using our Services, you agree to these Terms. If you do not agree, please do not use the Services.
1. Eligibility
Our Services are intended for users aged 13 and older. By using the Services, you represent that you are at least 13 years old, or that you are using them under the supervision of a parent or legal guardian who agrees to these Terms. If you are under 18, you must have permission from a parent or legal guardian before making any purchase in our games.
2. License to use the Services
We grant you a personal, limited, non-exclusive, non-transferable, revocable license to download and use our games for your own non-commercial entertainment, subject to these Terms and the rules of the app store you obtained them from.
3. Things you agree not to do
- Reverse engineer, decompile, or attempt to extract the source code of our games, except where permitted by law;
- Modify, cheat, or use unauthorized software to interfere with normal gameplay;
- Use the Services to break any law or infringe anyone's rights;
- Attempt to disrupt, overload, or gain unauthorized access to our systems or advertising partners' systems.
4. Advertising
Our games are free to download and are supported by advertising provided by third parties. By using the Services you acknowledge that ads will be shown and that the advertising partners described in our Privacy Policy may collect certain device and usage information. Some purchases, such as a pass, may reduce or remove certain ads, as described in the game. We are not responsible for the content of third-party ads or the products and services they promote.
5. Virtual items and in-app purchases
Some of our games include virtual items, such as in-game coins, power-ups or passes, which you may earn by playing or obtain through optional in-app purchases.
- Virtual items are licensed to you, not sold. They have no monetary value, cannot be exchanged for real money or anything of value, and cannot be transferred or sold to anyone else.
- In-app purchases are processed by Google Play or the Apple App Store and are subject to that store's terms. Purchased items are delivered to you in the game as soon as the store confirms your payment. Except where required by law or by the store's refund policy, purchases are final and non-refundable; refund requests are handled by the store you bought from.
- Some of our games save your progress and items online so they can be restored if you reinstall the game or move to a new device, for example through Google Play Games. Where a game does not offer this, or you choose not to use it, your progress and items are stored only on your device and may be lost if you uninstall the game or reset or change your device. We cannot guarantee that saved progress will always be recoverable.
- We may change, rebalance or discontinue virtual items and game content as we develop our games.
6. Time-limited passes
Some of our games sell an optional pass that lasts for a fixed period, such as the Puzzle Isles 30-Day Pass. The price, length and benefits are shown in the game and on the store's purchase screen before you buy.
- One-time purchase, no renewal. A pass is a single payment. It is not a subscription: it does not renew, and the store does not charge you again. You can buy a new pass once your current one has ended.
- How long it lasts. A pass starts when the store confirms your payment and runs for the period shown at purchase (30 days for the Puzzle Isles Pass). Its benefits end automatically at the end of that period.
- Nothing to cancel. Because a pass does not renew, there is nothing to cancel and no future charge to stop.
- Refunds. A pass is an in-app purchase like those in section 5. Except where required by law or the store's refund policy, it is non-refundable, including for any unused time.
7. Your consumer rights
Nothing in these Terms limits any rights you have under the consumer-protection laws of the country where you live, including in the European Union and the United Kingdom. Because purchased digital items and pass benefits are delivered to you straight away, the store may ask you to agree that the delivery starts immediately when you buy. Questions about a purchase, refunds or cancellation rights can be raised with the store you bought from or with us at the address below.
8. Suspension and termination
We may suspend or end your access to online features of the Services, such as saved progress or events, if we reasonably believe you have cheated, committed fraud, or seriously broken these Terms. You may stop using the Services at any time by uninstalling the game.
9. Intellectual property
The Services, including all games, artwork, characters, names, logos, code, and audio, are owned by Alienegg Mobile LLC or its licensors and are protected by intellectual property laws. Except for the limited license above, nothing in these Terms transfers any ownership to you.
10. App store terms
If you obtained a game through Google Play or the Apple App Store, your use is also subject to that store's terms. Where required, those stores and their affiliates are third-party beneficiaries of these Terms and may enforce them.
11. Disclaimer of warranties
The Services are provided "as is" and "as available," without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or free of harmful components.
12. Limitation of liability
To the fullest extent permitted by law, Alienegg Mobile LLC will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of data or profits, arising out of or related to your use of the Services. Our total liability for any claim relating to the Services will not exceed the greater of the amount you paid us for the Services in the twelve months before the claim, or twenty-five US dollars (US $25.00).
13. Changes to the Services and Terms
We may update, suspend, or discontinue any part of the Services at any time. We may also revise these Terms; when we do, we will update the "Last updated" date above. Your continued use of the Services after changes take effect means you accept the revised Terms.
14. Governing law
These Terms are governed by the laws of the Commonwealth of Kentucky, USA, without regard to its conflict-of-law rules, except where your local consumer-protection laws require otherwise.
15. Contact us
Questions about these Terms? Email support@alieneggmobile.com, or write to us at:
Alienegg Mobile LLC
105 Vincent Rd
Grayson, KY 41143
USA