Privacy Policy

Last updated: November 5, 2026

This Privacy Policy explains how Alienegg Mobile LLC ("Alienegg Mobile," "we," "us," or "our") handles information in connection with our mobile games and this website (together, the "Services"). By using our Services, you agree to the practices described here.

1. Who we are

Alienegg Mobile LLC is the data controller responsible for your information under this policy. You can reach us at support@alieneggmobile.com.

2. Information collected

Information we do not collect directly

Our games do not require you to register or provide personal details such as your name, email address, phone number, or precise location. We do not build user profiles ourselves. Some games sign you in automatically in the background so your progress can be saved (see "Cloud save and sign-in" below); this never asks you for any of those details.

Information collected automatically by third parties

To keep our games free, we use third-party advertising and analytics services. These providers may automatically collect and process certain information from your device, including:

• Advertising identifiers (such as the Google Advertising ID or Apple's IDFA, where you have allowed it);
• Device information (device model, operating system version, language, and similar technical data);
• General (coarse) location inferred from IP address, not precise GPS location;
• App usage and ad interaction data (such as which ads were shown, viewed, or clicked, and in-game events used to measure performance);
• Crash and diagnostic data used to keep the games stable.

In-app purchases

Some of our games offer optional in-app purchases (for example, a one-time purchase to remove ads). Payments are processed by the app store — Google Play or the Apple App Store — not by us. When you make a purchase, the store creates a transaction record and shares limited purchase information with us (such as the product purchased and whether the transaction succeeded or was refunded) so we can deliver what you bought, restore prior purchases, and prevent fraud. We do not receive or store your full payment card number or billing details; those remain with the app store. Purchases are governed by the store's own terms and privacy policy in addition to this one.

For some games, our server also asks Google Play to confirm that a purchase is genuine before it is recorded. For that check we send Google only the product and the store's purchase token, and we keep a short record of the result (the product, whether it was confirmed, and a one-way coded form of the token — never the token itself). This record is used only to prevent fraud and to help with purchase questions.

Cloud save and sign-in

Some of our games save your progress (such as the levels and islands you have completed, your in-game coins and power-ups, and game settings) to the cloud, so it is not lost if you reinstall the game or move to a new phone. To do this, the game signs you in automatically with an anonymous player ID. On Android, that ID may be linked to your Google Play Games profile so your progress can follow your Google account; Google Play Games may show your Play Games name and avatar to you inside the game. We do not receive your email address, contacts, or other Google account details. The game-specific notes in Section 12 say which games do this.

3. Advertising and analytics partners

We use the following third-party services. Each operates under its own privacy policy, and we encourage you to review them:

These partners may use the data they collect to provide personalized (interest-based) or non-personalized advertising, subject to your device settings and consent choices. Analytics data is used to understand and improve our games, not to identify you. We may add or change advertising or analytics partners over time and will keep this list current.

4. How information is used

• To display advertising that funds the free games;
• To measure ad performance and overall game performance;
• To detect, diagnose, and fix crashes and technical problems;
• To understand which features players use, so we can improve our games;
• To process and restore in-app purchases and handle any related refunds;
• To protect against fraud, abuse, and violations of our Terms.

5. Legal bases (EEA/UK users)

If you are in the European Economic Area or the United Kingdom, we and our partners rely on the following legal bases: your consent for personalized advertising and any non-essential data processing (which you may withdraw at any time through the in-app consent prompt or your device settings); and our legitimate interests in operating, securing, and improving the Services and in showing non-personalized ads.

6. Children's privacy (COPPA & Families)

Our games are intended for a general audience aged 13 and older. They are not directed to children under 13, and we do not knowingly collect personal information from children under 13 (or the equivalent minimum age in your jurisdiction).

Where a game is distributed in a way that may reach children, we instruct our advertising partners to serve only non-personalized, age-appropriate advertising and to disable interest-based profiling, consistent with the Children's Online Privacy Protection Act (COPPA), the Google Play Families Policy, and Apple's Kids guidelines.

If you believe a child under 13 has provided personal information through our Services, please contact us at support@alieneggmobile.com and we will delete it promptly.

7. Your choices and controls

• Reset or limit your advertising ID. On Android: Settings → Google → Ads. On iOS: Settings → Privacy & Security → Tracking and → Apple Advertising.
• Opt out of personalized ads. Use your device's ad personalization controls, or decline consent in the in-app prompt where shown.
• Uninstall. You can stop all data collection by our games by uninstalling them from your device.

8. Your privacy rights

Depending on where you live, you may have rights to access, correct, delete, or restrict the use of your personal information, to opt out of the "sale" or "sharing" of personal information, and to not be discriminated against for exercising these rights. We do not keep named accounts or directly hold identifying information about you, so most requests about advertising data are best directed to the advertising partners listed above. If a game saves your progress to the cloud (Section 2), you may ask us to delete that saved progress. For any request, contact us at support@alieneggmobile.com and we will help where we can.

California residents: We do not sell your personal information for money. The use of advertising identifiers for interest-based advertising may be considered "sharing" or a "sale" under the California Consumer Privacy Act (CCPA/CPRA); you can opt out using the device controls in Section 7.

9. Data retention

We retain diagnostic and aggregated analytics data only as long as needed for the purposes described here. Cloud-saved game progress and purchase-check records are kept while the game is in service, until you ask us to delete them. Data held by our advertising partners is retained according to their own policies.

10. Data transfers

Our partners may process information in the United States and other countries. Where required, they implement appropriate safeguards for international transfers.

11. Security

We take reasonable measures to protect information, but no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

12. Game-specific notes

Most of our games collect and use information in the same way, as described above. Where an individual game differs — for example, by offering in-app purchases or using an additional service — that difference is noted here:

• Gem Rush offers an optional one-time in-app purchase to remove ads, and therefore involves the purchase data described in Section 2.
• Puzzle Isles offers optional in-app purchases (such as coin packs, a starter pack, a 30-day pass and bundles of in-game coins and power-ups), and therefore involves the purchase data described in Section 2. It also records gameplay events — for example which puzzle modes are played, how long levels take, and which power-ups are used — through Google Analytics for Firebase, so we can balance the game's difficulty and economy. Puzzle Isles saves your progress to the cloud and signs you in as described under "Cloud save and sign-in" in Section 2 (Unity Gaming Services, and Google Play Games on Android), and on Google Play its purchases are confirmed by our server as described there.

If a game is not listed here, it follows the general practices in this policy without game-specific additions.

13. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Material changes will be reflected here, and your continued use of the Services after changes take effect constitutes acceptance.

14. Contact us

Questions about this policy or your privacy? Email support@alieneggmobile.com.